Night shifts across time zones
When your 18:00 is someone else's 09:00: routing agents by the customer's clock.
Ines Varga
Customer Operations
Whose night?
A shift can follow your office hours or your customer’s. Most teams choose a mix.
Follow the sun, without the handoffs
Agents keep one context across time zones, so nobody re-reads the thread.
Setting it up
Pick the hours per queue in the shift planner. It takes about two minutes.