Every actionon the record.

Yes. Every action is logged with what changed, and most can be reversed with one click from the log for 30 days: refunds, record updates, queued emails. Actions that can't be reversed, like sending a payment, need a person's approval by default.

In the region you choose: EU (Frankfurt) or US (Virginia). Data is encrypted at rest and in transit, never used to train models, and deleted 30 days after you leave. Enterprise plans can run inside your own VPC.

Yours. Agents sign in to your help desk, accounting, CRM and chat tools with their own accounts and only the permissions you give them, so everything they do shows up where your team already looks.

Most teams run their first night shift within a week: a 45-minute kickoff, two days of agents shadowing your team, then one supervised night before they work on their own.

What got done, by agent and by hour; the few decisions that need a person, ranked by urgency; anything unusual; and a link to the full action log. It arrives at 08:00 in Slack, email or both.

Yes. Round the Clock covers all 24 hours, and on Night Shift you can extend cover by the hour. Many teams keep agents on during the day for overflow and lunchtime spikes.

Agents keep working. Extra tasks are billed at $0.04 each at the end of the month, with alerts at 80% and 100% of your limit. You can set a hard cap instead if you prefer.