Customer Operations Lead
Team
Customers
Location
New York
Type
Full-time
Pay
$120k–$145k + equity
How to apply
Send a short note and one thing you would automate first. We reply to everyone within five working days.
Apply for this role
What you will do
Run onboarding, write rules with customers and turn what you learn into product.
You might be a fit if
You have led a support or operations team and know what 9 am on a Monday feels like.
Workinghere.
We build software that works nights so people don't have to. It would be odd to ask that of ourselves.
- Schedule01
Your hours are yours
No meetings before 10:00 or after 16:00 in your time zone. The agents take the night; so do you.
- Time off02
30 days, plus local holidays
Taken, not just offered: the median last year was 28 days.
- Summer03
Four-day weeks in August
Every Friday off in August, for everyone, with full pay.
- Equity04
Options for every hire
Same plan for everyone, with a 10-year window to exercise.
- Learning05
€2,000 a year to learn
Courses, books, conferences. Nobody asks you to justify a book.
- Setup06
A proper home office
€1,500 for a desk, chair and screen, refreshed every three years.