Crew changes confirmed across five time zones
Company
Carrow Air
Industry
Charter airline
Result
6 min
Measured as
median crew confirmation
Marcus Vell
Head of crew scheduling
In short
Carrow Air's scheduling team uses the Recruiting coordinator and Ops agents for overnight crew changes.
Run a pilot night
The problem
Late schedule changes meant a scheduler on the phone at night, chasing crew confirmations.
What changed
Agents message affected crew, collect confirmations and escalate only when a legal rest rule is at risk.
Result
Median confirmation time of 6 minutes, and no scheduler on night duty since November.
Next shift · your local time
12:18Your time · day
Your next shiftstarts at 18:00.
05Hours
42Min
10Sec · to 18:00
Setup takes about a week. Your first supervised night is on us.