Every patient message answered before the clinic opens
Company
Halvard Health
Industry
Clinics
Result
0
Measured as
unanswered messages at 08:00
Dr. Ayla Brandt
Operations director
In short
A network of 22 clinics uses Stillhour for overnight patient messages, with strict HIPAA-ready controls.
Run a pilot night
The problem
Overnight patient messages were piling up: appointment changes, prescription questions, directions. None were urgent, all of them mattered.
Guardrails first
The Support agent can only answer from approved scripts and never gives medical advice. Anything clinical goes straight to the on-call nurse.
Result
No unanswered messages at 08:00 for 19 weeks in a row, and front-desk phone volume down by a third.
Next shift · your local time
12:18Your time · day
Your next shiftstarts at 18:00.
05Hours
42Min
10Sec · to 18:00
Setup takes about a week. Your first supervised night is on us.