Black Friday week without a night shift of humans
Company
Loomwell
Industry
Homeware e-commerce
Result
4,920
Measured as
orders handled in one night
Priya Natarajan
Founder
In short
A 30-person homeware brand handled its peak week with the same team it has in March.
Run a pilot night
The problem
Loomwell used to hire temporary night staff for peak season, and still woke up to a backlog.
What changed
Support and Ops agents handled order changes, delivery questions and stock checks through the night.
Result
4,920 orders and 1,180 tickets handled on the peak night. Three decisions waited for the founder at 08:00.
Next shift · your local time
12:18Your time · day
Your next shiftstarts at 18:00.
05Hours
42Min
10Sec · to 18:00
Setup takes about a week. Your first supervised night is on us.