Disputes prepared overnight, decided in the morning
Company
Tessel Pay
Industry
Payments
Result
38 h
Measured as
back per week
Owen Achterberg
Risk operations manager
The problem
Each card dispute needed evidence from four systems before anyone could decide it.
What changed
The Ops agent gathers the evidence overnight and writes a one-page summary per dispute. People decide; the agent never does.
Result
38 hours a week back for a team of five, and no missed dispute deadlines since February.
Next shift · your local time
12:18Your time · day
Your next shiftstarts at 18:00.
05Hours
42Min
10Sec · to 18:00
Setup takes about a week. Your first supervised night is on us.